Skip to content

Managed Services | Advocacy-Led Growth

Client Engagement Manager

Remote; open worldwideFull-time$55,000–$75,000 / yearSenior individual contributor · Reports to Founder / Head of Managed Services

You will own the full client journey for a portfolio of B2B clients, typically across six-month managed-service engagements. From discovery and program design through advocate recruitment, day-to-day delivery, optimization, executive reporting, and handoff, you will be accountable for client confidence and program outcomes.

About Kindling

Kindling is building the operating infrastructure for Advocacy-Led Growth: a B2B go-to-market motion in which verified customers share real product experiences publicly, in their own voice. Our platform helps companies recruit advocates, support authentic content, manage review and compliance, track performance, and automate payouts. Our managed service gives clients the experienced operator they need to build and run the program well from day one.

Our belief is our customer's customer is their best sales team. We created the operating system to turn that into a winning formula.

The opportunity

This is not a social-media posting role, a support queue, or a relationship-only account-management role. It is equal parts trusted adviser, facilitator, program operator, and client leader. You will work directly with marketing, customer success, sales, legal, and executive stakeholders, as well as the clients' customers who participate as advocates.

What you will own

Client partnership and commercial health

  • Serve as the primary point of contact and accountable delivery owner for a portfolio of clients.
  • Build trusted relationships with client sponsors, program owners, and cross-functional stakeholders; communicate clearly when decisions, risks, or client action are required.
  • Run weekly working sessions, phase-gate reviews, and monthly business reviews that connect program activity to business outcomes.
  • Own client health, retention, renewal readiness, and appropriate expansion opportunities without sacrificing delivery quality.

Full-cycle program delivery

  • Lead readiness diagnostics, discovery interviews, and kickoff workshops that align marketing, customer success, sales, legal, and executive stakeholders.
  • Translate discovery into an approved program strategy: mission, ideal advocate profile, candidate pipeline, rate card, content guardrails, measurement plan, governance, and escalation paths.
  • Configure each client's Kindling workspace, workflows, reporting structure, and delivery plan; maintain accurate project records and decisions.
  • Manage each six-month engagement through foundation, recruitment, live operations, optimization, knowledge transfer, and handoff.
  • Keep milestones, client responsibilities, dependencies, risks, and scope visible; resolve blockers before they become missed commitments.

Advocate and client-customer relationships

  • Partner with client customer-success teams to identify credible advocates through warm relationships, product usage, customer health, and social activity.
  • Conduct program overview calls, verify fit, onboard accepted advocates, and create a premium, respectful participant experience.
  • Maintain responsive ongoing relationships with advocates across questions, coaching, feedback, payouts, amplification requests, and graceful offboarding.
  • Protect the voluntary nature of advocacy: briefs are optional prompts, quiet advocates are not pressured, and customer voice is never managed into brand copy.

Content operations, compliance, and risk

  • Create and maintain a useful open library of evergreen and moment-driven briefs that reduce creative friction without scripting the advocate.
  • Review submitted content within the program SLA for factual accuracy, disclosure and compliance, brand guardrails, quality, and authenticity.
  • Give concise, constructive feedback that preserves the advocate's voice; escalate brand, legal, privacy, or relationship risk with judgment and urgency.
  • Oversee payout readiness and audit trails, and ensure advocates understand what they earned and why.
  • Coordinate organic-to-ad amplification program opportunities.

Measurement, optimization, and handoff

  • Track program health and impact, including active advocates, content activity, brief pickup patterns, review turnaround, advocate satisfaction, impressions, engagement, earned media value, inbound attribution, and pipeline influence.
  • Turn data and qualitative feedback into specific improvements to briefs, compensation, onboarding, workflow, advocate support, sales enablement, and paid amplification.
  • Produce clear executive reports that distinguish activity from business impact and are candid about imperfect B2B attribution.
  • Build the client's operating manual and train the internal program owners when appropriate so the client can run the program independently at the end of the engagement.
  • Improve Kindling's managed-service playbooks, templates, and product based on patterns observed across the portfolio.

What success looks like

In your first 90 days

  • You can explain Kindling's Advocacy Operating System and organic advocacy principle in your own words and apply them in difficult client situations.
  • You have taken ownership of an initial client portfolio, established strong operating rhythms, and earned confidence with sponsors and client teams.
  • Your plans, meetings, deliverables, content reviews, risk decisions, and follow-through are consistently clear, timely, and well documented.

By six months

  • You independently own a healthy client portfolio, with starts intentionally staggered to protect delivery quality.
  • Clients understand what is working, what needs to change, and how advocacy is influencing pipeline; no sponsor is surprised by risk or progress.
  • Advocates experience fast, fair, human support, with content review and payout workflows meeting service commitments.
  • Engagements reach their phase gates, renew or transition cleanly, and leave behind a documented system rather than dependence on one person.

What you bring

  • Five or more years in B2B client services, account management, customer success, consulting, customer marketing, social media, creator programs, or a closely related field.
  • Direct ownership of multiple complex client accounts or programs at once, including executive communication, delivery planning, risk management, and retention.
  • Strong fluency in B2B social platforms, especially LinkedIn, and excellent judgment about what makes practitioner content credible rather than manufactured.
  • Evidence that you can lead workshops, create strategy, manage detailed operations, analyze performance, and write client-ready reports.
  • Exceptional spoken and written English, with the composure to handle candid client conversations and sensitive customer relationships.
  • Comfort working in a small, distributed company where the operating system is strong but the role still requires initiative, resourcefulness, and continuous improvement.
  • Reliable availability for at least five hours of overlap with the U.S. Mountain Time business day and for scheduled client meetings across U.S. time zones.

Especially relevant experience

Candidates with experience in these areas are strongly encouraged to apply:

  • Senior account management or client services at a B2B social media, content, communications, demand-generation, or digital agency.
  • Customer advocacy, customer marketing, community, or creator/influencer program ownership, with a commitment to voluntary participation and authentic voice.
  • Strategic customer success, implementation consulting, or managed-services delivery involving complex onboarding, executive stakeholders, retention, program optimization, or cross-cultural clients.

Compensation

Kindling uses location-based compensation bands. Our targeted compensation for this role is between USD $55,000–$75,000, plus eligibility for a semi-annual performance bonus of up to 10%. Final compensation depends on experience, location, and employment structure. Performance is evaluated on client retention and confidence, delivery quality, service commitments, sound judgment, and operational improvement — not on forcing advocates to meet posting quotas.

How hiring works here

  1. Apply below. A real person reads every application — there is no resume-scanning software on the other side of this form.
  2. A 30-minute conversation with the founder about the role, the company, and whether this is mutually a fit.
  3. A working session on a real problem from the job. You'll see exactly what the work is; we'll see how you think.
  4. References, then an offer. The whole process runs in weeks, not months, and you'll never wonder where you stand.

Apply

Tell us why you.

Send your resume or LinkedIn profile and a short note describing: (1) the most complex client portfolio you have owned, (2) a client program or operating system you built or improved, and (3) a difficult client or customer situation you handled well. Specific examples matter more than a polished cover letter.

This remote role is open worldwide. Candidates in Argentina, Colombia, Mexico, Costa Rica, and elsewhere are equally encouraged to apply.

Curious what we believe first? Read the manifesto or see how the managed service works.

Kindling is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sex, marital or familial status, status as a protected veteran, or any other characteristic protected by law.