Subscription plans
| Plan | Price | Per-advocate seats |
|---|---|---|
| Monthly | $299 per month | $1.49 per month per approved advocate enrollment |
| Annual | $2,990 per year | None |
Annual saves $598 against paying monthly before seats.
An active subscription is required to use the dashboard at all. Without one you are sent to the subscribe page.
Advocate seats
On a monthly plan, $1.49 per month for each approved advocate enrollment.
Seats count enrollments, not people. One advocate approved into two programs is two seats. The count updates when you approve or remove an enrollment and when you delete a program, and the change is prorated on your subscription. There is nothing to provision.
Annual plans carry no seat charge.
Payout billing
Advocate payouts are billed at each payout run, on the 1st and the 15th at 09:00 UTC. Each run creates one invoice for your workspace with a line per payout not billed before, and charges the payment method on file. A payout that was billed on an earlier run but failed to reach the advocate is paid against that earlier invoice and never billed again.
You are charged the payout amount plus a 15% platform fee. The advocate receives the full payout; the fee is added on top.
| Advocate is paid | Platform fee | You are billed |
|---|---|---|
| $100.00 | $15.00 | $115.00 |
| $462.78 | $69.42 | $532.20 |
| $500.00 | $75.00 | $575.00 |
Manual payments bill immediately. Using Process payment on an approved submission creates and charges an invoice for that one payout on the spot, rather than waiting for the run. See How advocate payouts work.
You are billed only for posts you approved. An unapproved submission costs nothing.
Programs that reward in gift cards, charitable donations, or a company-defined reward instead of cash carry their own fees: 15% on gift cards, $5.00 flat on charity, $25.00 flat on company-defined rewards. A charity donation is never less than $5.00, or the program's charity minimum if that is higher.
Working out what a program costs
Your variable cost is driven by four numbers you control: the CPM rate, the post cap, the monthly advocate cap, and how many posts you approve.
A worked case on a monthly plan. Twenty advocates, each approved into one program, a $5.00 CPM, a $500 post cap, one post each per month averaging 40,000 impressions:
| Line | Calculation | Monthly |
|---|---|---|
| Payouts | 20 × 40 × $5.00 | $4,000.00 |
| Platform fee | 15% of payouts | $600.00 |
| Seats | 20 × $1.49 | $29.80 |
| Subscription | $299.00 | |
| Total | $4,928.80 |
On an annual plan the Seats line is $0, and the subscription is billed once a year at $2,990 instead of $299 each month.
The post cap is your protection against a single unusually large post. At a $5.00 CPM, a $500 cap binds at 100,000 impressions. The monthly advocate cap, $1,000 by default, is your protection against one prolific advocate; once they reach it, further posts that month are approved with nothing owed.
Managing your subscription
Settings → Billing. The tab shows for the Owner and Admins. Only the Owner can open the Stripe customer portal or start checkout; an Admin sees the plan and seat count and gets "You do not have permission to do this" on the Manage button.
The page shows your plan, your current seat count, and a Manage billing & payment methods button that opens the Stripe customer portal. Payment method changes, invoices, plan changes, and cancellation all happen in the portal.
Renewal reminder. Seven days before your subscription renews, the workspace email gets a reminder with the renewal date and amount.
If your subscription lapses
When your subscription ends, whether you cancelled it or a payment failed and was not resolved, your workspace is suspended. Everyone who signs in sees the suspended page with a Reactivate Subscription button; your programs and data are kept. Reactivating takes you through subscribe again.
Pending advocate earnings wait. The payout run skips every payout in a suspended workspace, so nothing is charged and nobody is paid until the Owner reactivates the subscription. Pending payouts go out on the first run after that. Tell your advocates before you cancel if you have approved earnings outstanding.
FAQ
What if I approve nothing in a period?
You pay the subscription and, on a monthly plan, seats. Payout billing is zero.
Are unapproved submissions billed?
No. Only approved posts create a charge.
Can I switch monthly to annual?
The Owner makes plan changes in the Stripe customer portal, from Settings → Billing. If you switch and your seat charge does not drop off, contact support@kindlinghq.com.
Does the platform fee come out of the advocate's payment?
No. The advocate receives the full calculated amount. The fee is added on top of what you are billed.
Who can see invoices?
The Owner, from the Stripe customer portal via Settings → Billing.
Billing questions: support@kindlinghq.com.