Who receives team emails
Team emails go to one address: the email your workspace signed up with. They are not routed by role, and they do not fan out to every member. The exceptions are the invitation and its reminder (to the invitee), the ownership transfer notice (to both parties), and the suspension notice (to every active Owner and Admin).
The workspace address is fixed at signup. Settings → Account changes your own sign-in email, not the address team emails go to; a verification email goes to the new address before that change takes effect. To change the workspace address, contact support@kindlinghq.com.
Emails to your team
| Trigger | Recipient | |
|---|---|---|
| Welcome | A new company workspace is created | Workspace address |
| New submission | An advocate reports a post | Workspace address |
| Application digest | Applications that arrived yesterday and are still pending. Daily at 09:00 UTC. Not sent when there are none | Workspace address |
| Submission digest | Submissions that arrived yesterday and are still pending. Daily at 09:00 UTC. Not sent when there are none | Workspace address |
| Monthly report | Previous month's performance, with earned media value from your own EMV settings. 1st of the month at 09:00 UTC. Skipped when the month had no submissions | Workspace address |
| Team invitation | You invite a teammate | The invitee |
| Team invitation reminder | A team member clicks Resend on a pending invitation. Never automatic | The invitee |
| Ownership transfer | Ownership moves to another member | New owner and previous owner |
| Member suspended | The weekly email-domain audit finds a member whose sign-in email no longer matches your organization domain. Mondays at 06:00 UTC | The suspended member's sign-in email, plus a separate notice to every active Owner and Admin |
| Program inactive nudge | An active program has had no submission in 14 days. Mondays at 10:00 UTC, repeated each week the program stays quiet | Workspace address |
| Subscription renewal reminder | Once, 7 days before renewal | Workspace address |
| Email change verification | You request a change to your own sign-in email | The new address |
There is no per-application email. New applications reach you through the daily application digest.
Emails to your advocates
You do not send these, but you will be asked about them.
| Trigger | |
|---|---|
| Welcome | An advocate account is created |
| Application approved | You approve their application |
| Application declined | You decline it. A reason is required, and it is included |
| Post approved | You approve a submission, singly or in bulk, with the amount earned |
| Post rejected | You reject one, singly or in bulk. Your reason is always included |
| Payment incoming | Their payout is processing. Daily at 14:00 UTC, repeated each day the payout stays in processing |
| Payment completed | Money has been sent |
| Payment failed | A disbursement failed during a scheduled run. A failed Process payment click shows you the error and sends the advocate nothing |
| Earnings milestone | Their net earnings cross $100, $500, $1,000, $5,000, $10,000, $25,000, $50,000, or $100,000, checked when you approve a post singly. Bulk approvals do not check |
| Payment waiting for you | A team member clicks Send reminder for an advocate who has a payout waiting and still owes a W-9 or Stripe setup. At most one every 72 hours per advocate |
| Connect your account reminder | An enrollment was approved at least 24 hours ago and they have no active Stripe Connect account. Sent once per advocate, ever. Daily check at 11:00 UTC |
| Inactivity nudge | Approved in an active program with no submission in 30 days. Mondays at 10:00 UTC, repeated weekly |
Your rejection reasons are sent to the advocate verbatim. Write them accordingly.
Scheduled sends
| Send | Schedule (UTC) | Who qualifies |
|---|---|---|
| Application and submission digests | Daily, 09:00 | Workspaces with items that arrived yesterday and are still pending |
| Subscription renewal reminder | Daily check, 09:00 | Workspaces whose renewal is exactly 7 days away. One send |
| Connect your account reminder | Daily check, 11:00 | Advocates approved 24 hours or more ago with no active Stripe Connect. One send per advocate |
| Payment incoming | Daily, 14:00 | Every payout in processing, each day it stays there |
| Email-domain audit and suspension notices | Mondays, 06:00 | Members whose sign-in email no longer matches the organization domain |
| Program inactive and advocate inactivity nudges | Mondays, 10:00 | Programs quiet 14 days; advocates quiet 30 days |
| Monthly report | 1st of the month, 09:00 | Workspaces with at least one submission last month |
| Payout runs | 1st and 15th, 09:00 | Pending and failed payouts. Not itself an email; it triggers payment completed and failed notices |
FAQ
Can I turn digests off?
Contact support@kindlinghq.com.
Do all team members get everything?
No. Team emails go to the workspace's signup address only, which is not the address on Settings → Account. See the exceptions above.
Can I change the wording?
Not currently, other than the reasons you write on rejections, which are sent as you wrote them.
An advocate says they got nothing
Check spam first. If it is genuinely missing, send the advocate name and the email you expected to support@kindlinghq.com.
Does Kindling send password reset emails?
No. Sign-in is handled by Clerk, which sends its own reset and verification emails.
Questions about a missing or unexpected email: support@kindlinghq.com.